Allow Super Administrators to Recover Their Password

Super admins who were locked out of their accounts had to contact another super admin or Google Support to recover their password. Now, this new setting makes it easier for super admins as they can recover their own passwords to get back into their accounts. 

As organization's administrator, you can choose how to let super administrators get back in to their accounts if they forget their password:

• Account self-recovery on: Super admins have to add recovery options to their accounts after which they can recover their own account by clicking the Forgot password? link on the sign-in page. They’ll get a verification code via text, phone, or email, and can follow instructions to reset the admin own passwords.

• Account self-recovery off: If super admins forget their passwords then they must contact another super admin, or Google Support, to reset their password.

Turn super admin account self-recovery on or off from Admin console

1. Sign in to Google Admin console.

2. Go to Security Account recovery.

3. Click Super admin account recovery.

4. This will apply the setting to the top organizational unit selected. Otherwise, select a child organizational unit or else a  configuration group.

5. Check or uncheck the option Allow super admins to recover their accounts.

6. Click Save.

7. Make sure Super admins have set up a recovery phone number or email address where they can receive password recovery instructions (via voice, text message, or email).

Getting started

Super admin account recovery is off by default for the most current and all the new customers. If an existing customer has fewer than three super admins or 500 users, the setting is on by default, to match previous behavior. The account recovery option can be enabled at the domain, OU, or group level.

Who’s impacted

Admins

Availability

Available to all G Suite customers