The AI assistant that works inside
Freshdesk, your CRM and your business apps
Giffy Assist reads and acts in your systems of record through chat: it lists, replies to and escalates Freshdesk tickets, looks up customers and orders, drafts responses and runs multi-step tasks with your approval. It runs on the AI model you choose, in your own cloud, with an audit log of every action. No Gemini Enterprise licence, no data copied into someone else's index.
Ask, act and automate, in the systems you already run
Most AI assistants answer questions about documents. Giffy Assist is connected to the tools your teams work in, so the answer is followed by the action.
Ask
"Which urgent Freshdesk tickets have had no reply for two days?" "What did we invoice Kensai Health this quarter?" The assistant calls the right tool, reads the live record and answers with the facts, not a summary of an index.
Act
Reply to the ticket, add a private note, change its priority, assign it to the right agent, create the follow-up order. Every write runs as you, with your permissions, and anything destructive waits for your Allow or Deny.
Automate
Agent mode plans multi-step work and carries it through: "triage today's new tickets, draft replies for the three oldest, and flag anything mentioning a refund". It keeps a plan, remembers what it learned, and stops when it needs you.
Your helpdesk, handled in conversation
The Freshdesk pack gives the assistant ten tools over the Freshdesk REST API. A support manager's morning looks like this.
Three urgent tickets are open past 24 hours:
Draft reply for #4809, based on the four messages in the thread:
Send it, or change anything?
The ten Freshdesk tools
- List and search tickets, with Freshdesk's own filter syntax
- Read a ticket with its full conversation and SLA times
- Reply publicly, or add a private or public note
- Update status, priority, assignee, group, tags and type
- Create a ticket for a requester
- Find contacts by email or name; list agents and groups
The API key sits in Google Secret Manager. Freshdesk errors come back explained ("the key lacks access to this group") so the assistant tells you what to fix instead of retrying.
Connected in three steps, no code
From a connector to your first answered ticket, without a release or a rebuild.
Connect the system
Add a connector: the Freshdesk domain and an agent's API key, stored in Secret Manager. Zoho Desk, Jira and ServiceNow packs follow the same shape; any REST API can be added as a pack.
Choose the model
Pick Claude, OpenAI, Gemini or a self-hosted model and bring your own key, or use the quota in your plan. Switch later without touching anything else.
Ask
Open Giffy chat in the browser, the Giffy app or WhatsApp. Administrators decide which tools each role sees; every call is logged.
Giffy Assist, CData Connect AI and Gemini Enterprise
CData connects data to AI clients. Gemini Enterprise searches your company's content. Giffy Assist is the assistant itself, connected to the systems where work gets done. Figures for the other two are from their public pages as of October 2026.
| Question | Giffy Assist | CData Connect AI | Gemini Enterprise |
|---|---|---|---|
| Includes the AI assistant and chat | Yes, web, app and WhatsApp | No, needs a separate AI client | Yes |
| Takes actions and runs workflows in your systems | Yes, with Allow/Deny approvals | Read and write tools over data only | Actions in a fixed partner list |
| Freshdesk | 10 tools included | Via a paid source | Via a connector or a custom MCP server |
| Your own CRM, orders and invoices | Built in, 100+ tools | If the source is supported | Via a custom MCP server |
| Choice of AI model | Claude, OpenAI, Gemini, self-hosted | Depends on the AI client used | Google models |
| Where the data lives | Your own cloud project, single tenant | CData's cloud reads your sources in place | Google Cloud, indexed for search |
| Enterprise search across Workspace and SharePoint | Not today | No | Yes, its core |
| Works with Gemini Enterprise, Claude or ChatGPT if you already have them | Yes, MCP gateway on Business | Yes | n/a |
| Pricing basis | Per user from ₹1,499 / $19 plus one flat hosting fee per company; connectors included | From $99 per month for 1 user and 1 source; extra users and sources billed separately | Per seat licence plus Google Cloud setup |
| Free trial | 14 days, no card | 14 days | Trial available |
Built for a company that answers for its data
Each customer gets a dedicated deployment, and every action is checked against the permissions you already have.
Single tenant, your cloud
Each customer runs their own Giffy in their own Google Cloud, Azure or AWS project. Nothing is shared with another customer, and you keep the admin rights.
Permissions you already have
Every tool runs as the signed-in user. A support agent sees their queue; a manager sees the team; an administrator decides which tools exist at all.
Secrets and audit
API keys live in Google Secret Manager. Every tool call is logged with who, what and the outcome. Model providers are reached through their business APIs, which do not train on your data.
Per user, connectors included
Per user, plus one flat hosting fee per company on Team and Business, which covers your own always-on Google Cloud project run by Infiflex. Enterprise runs in a cloud project you own. Shown in INR for India and USD for other markets. Annual billing is about two months free. Taxes extra.
Trial
Try it on your own Freshdesk and Giffy data.
Includes
- Everything in Team
- Up to 5 users
- Freshdesk pack
- Setup call with Infiflex
Team
A support or sales team that wants one connected assistant.
Includes
- Your own Google Cloud project, run and monitored by Infiflex
- Giffy chat on web, app and WhatsApp
- 100+ tools over your Giffy data
- One connector pack (Freshdesk included)
- Agent mode with approvals and memory
- Model of your choice, bring your key or included quota
- Audit log, email support
Business
Several systems, custom tools, and AI clients you already own.
Team plus
- Unlimited connector packs
- Custom tools and workflows in DynaCode
- MCP gateway for Gemini Enterprise, Claude and ChatGPT
- SSO (Google, Microsoft), MFA
- Scheduled digests, alerts and reports
- Priority support
Enterprise
Regulated or large deployments with their own requirements.
Business plus
- Runs in a Google Cloud, Azure or AWS project you own, or on-premise
- Infrastructure billed to you by the cloud, or on one Infiflex invoice through our Google Cloud reseller account
- Self-hosted model option, no data leaves your network
- Custom connector packs built for you
- SLA, dedicated success manager, security review
The hosting fee covers an always-on Cloud Run service, a Cloud SQL database, backups, secrets, monitoring and updates in a Google Cloud project dedicated to your company. Included model quota is fair-use; bring your own API key for unlimited use at the provider's rates. Add-on: a connector pack for any REST system not in the catalogue is built for you at ₹49,999 / $599 one-time and then included in your plan. Example: a 10-person support team on Team pays ₹19,989 / $259 a month billed annually.
Frequently asked questions about Giffy Assist
Everything you need to know about setup, data, models and pricing.
Giffy Assist is an AI assistant that works inside your business systems. It reads and acts in Freshdesk, your CRM, orders, invoices and workflows through chat, with agent mode for multi-step tasks, Allow/Deny approvals for anything that changes data, and an audit log of every call. It runs on the AI model you choose and is deployed single-tenant in your own cloud.
No. Giffy Assist is a complete assistant on its own, with its own chat, tools, agent mode and audit log. If your organisation already uses Gemini Enterprise, Claude or ChatGPT, the Business plan adds an MCP gateway so those clients can use the same tools, but it is optional.
Yes, for the AI use case. CData Connect AI exposes live data from SaaS sources to AI clients as read and write tools, priced per user and per data source. Giffy Assist includes the assistant itself, takes actions and runs workflows in your systems, keeps data in your own cloud, and is priced per user with connectors included.
Through the Freshdesk REST API with an agent's API key, which is stored in Google Secret Manager, never in a record. The Freshdesk pack gives the assistant ten tools: list and search tickets, read a ticket with its conversation, reply, add notes, update status, priority, assignee or tags, create tickets, find contacts, and list agents and groups. Setup takes under an hour.
Claude, OpenAI, Gemini through the API, or a self-hosted open model. You can bring your own API key or use the quota included in your plan, and switch models without changing anything else.
Each customer gets a single-tenant Giffy deployment in their own Google Cloud, Azure or AWS project. Business data is read in place from Freshdesk and other systems; nothing is copied into a shared index. Secrets live in Google Secret Manager and model providers are accessed through their business APIs.
Yes. It can reply to tickets, change statuses, create records and run workflows. Every tool runs as the signed-in user with that user's permissions, anything destructive stops for an Allow or Deny, and every call is written to the audit log. Administrators choose which tools are exposed.
Freshdesk is included today. Zoho Desk, Jira and ServiceNow packs are available on request, and any system with a REST API can be added as a connector pack, typically within a day, with no change to the platform.
Team is ₹1,499 or $19 per user per month billed annually (₹1,999 or $25 monthly). Business is ₹2,999 or $39 per user per month billed annually (₹3,999 or $49 monthly) and adds unlimited connectors, custom tools, the MCP gateway and SSO. Both carry one hosting fee of ₹4,999 or $69 per company per month for the dedicated Google Cloud project Infiflex runs for you. Enterprise is quoted as software only and runs in a cloud project you own. A 14-day free trial needs no card.
Not today. Giffy Assist is built for systems of record such as helpdesk, CRM, orders and invoices, where it reads and acts through APIs. Enterprise search across Google Workspace or SharePoint is what Gemini Enterprise and similar products do; a Workspace connector is on the roadmap.
Part of the Giffy platform
See it answer your own tickets
A 14-day trial on your Freshdesk and your Giffy data, set up with you on a call. Giffy Assist is a product of Infiflex Technologies, builders of the Giffy platform.
