Help Center
Got Questions?
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01
What is this platform and who is it for?
Our platform is a flexible, all-in-one solution designed for
businesses of any size — from freelancers to enterprise teams. Whether you're in healthcare,
technology, retail, or finance, our tools adapt to your workflow and help you move faster.
02
Is there a free trial available?
Yes! Every plan comes with a 14-day free trial — no credit card
required. You'll have full access to all features so you can make an informed decision before
committing.
03
What payment methods do you support?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, bank
transfers (ACH/SEPA), and select cryptocurrencies. All transactions are secured via Stripe with
PCI-DSS compliance.
04
Can I get a refund if I'm not satisfied?
We offer a 30-day money-back guarantee on all paid plans. If you're
not completely satisfied, contact our billing team within 30 days of your first payment for a
full refund — no questions asked.
05
How do I reset my password?
Click "Forgot Password" on the login page and enter your registered
email. You'll receive a secure reset link within 2 minutes. For added security, reset links
expire after 15 minutes.
06
Can I have multiple users on one account?
Yes. Team and Business plans support multiple seats with role-based
access control. You can assign Admin, Editor, or Viewer roles, and manage permissions granularly
from the Team Settings page.
07
What is your uptime SLA?
We guarantee 99.9% uptime on all paid plans, backed by a service level
agreement. Our infrastructure runs across multiple redundant cloud regions. Check our live
status page at status.nexora.io.
08
Do you provide API access?
Yes. RESTful and GraphQL APIs are available on Pro plans and above.
Full documentation, SDKs (JavaScript, Python, Go), and Postman collections are available in our
Developer Portal.
09
Which third-party tools do you integrate with?
We natively integrate with Slack, Salesforce, HubSpot, Zapier, Google
Workspace, Microsoft 365, Stripe, Shopify, and 100+ more. You can also build custom integrations
using our Webhook system.
10
Can I import data from another platform?
Absolutely. We support CSV/Excel imports, direct API migrations, and
white-glove data migration services for Enterprise customers. Our migration wizard guides you
step-by-step through the process.